A. Term and Condition Warranty

  1. We will provide 6 months resulting manufacturing defect from date of purchase.
  2. We undertake to repair or replace any detective part during the warranty period, subject to comply with term and condition. However, we shall charge for replacement
    parts if the warranty card has expired or is invalidated due to alteration and defacement or is not presented during servicing.
  3. The manufacturer warrants the device will be free from detects in material and workmanship.
  4. If the device is proven to be defective, the manufacturer will replace the product, provided the product has been returned to the manufacturer proof of purchase,
    such as invoice or sales receipt.
  5. The warranty does not include accessories, such as:
      •   Ceramic drinking water filter candle (Doulton Cartridges)
      •    Products accessories (Nuts/Tap/Rubber seal/Biverter switch valve)
  6. This warranty does not apply to failure of product that result and from misuse, abuse, accident or mishandling or improperly adjusted.
  7. This warranty automatically becomes null and void if this product has been tampered with undergone, unauthorized repairs by third parties, improper installation, alteration or modifications to the product
  8. Warranty claims must be made within 6 months from the date of purchase along with original warranty card and complete customer’s details, together with original invoice or sales receipt.
  9. The warranty only come into force if the date of purchases is a confirmed by the dealer stamps / signature on the warranty card and return within 14 days from date of purchases.
  10. This warranty card is irreplaceable in the event of loss. This warranty card valid in Malaysia only.

B. Refund Policy

If you are dissatisfied for any reason, from the day you receive the product within 14 days, you can email to info@esteel.com.my informing about the issue by way of the following condition. The company has reserved right to accept and refund. Once we have receive, inspect, checked and confirmed the products/goods, you will receive the refund within 10-14 working days after the confirmation.

C. Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a replacement. Email your intent for a product return to info@esteel.com.my . Once we have confirmed the defect and approved your return request, please ship the products back to us on your own cost and we will deliver you the replacement products within 10-14 working days.